Terms & Conditions

 

  1. Minimum delivery time is 30 minutes from the time of order placement and can increase based on distance of delivery location from Karamel outlet
  2. Ice-creams shall only be delivered within 05 KM radius of the nearest Karamel outlet
  3. Any cash on delivery order must be accepted upon receiving and payment must be made against it
  4. Proof of payment is mandatory for all online paid orders. A screenshot of the successful payment should be sent on WhatsApp to Karamel Helpline – 0321 5272635
  5. Any dispute or complaint must be filed with the first 10 minutes of receiving the order
  6. Karamel’s management holds the right to make the final decision regarding any dispute or complaint